Refund policy

Company Information

At Fixpenta, we want every customer to enjoy a reliable and satisfying shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

• Items must be unused, undamaged, and in their original condition.

• Products must include original packaging and accessories where applicable.

• Proof of purchase or an order number must be provided.

• Customers must contact our support team before returning any item.

Returns sent without prior authorization may not be accepted.

2. Non-Returnable Items

For safety reasons, certain items cannot be returned unless they are damaged, defective, or incorrect upon delivery.

Such items may include:

Opened cleaning fluids or consumables.

Perishable goods.

The above restrictions do not affect the statutory rights of consumers.

3. How to Request a Return

To initiate a return, email [email protected]  with your order number, the item you wish to return, and the reason for your request.

Our customer service team will review your request and provide return instructions and the appropriate return address.

Please do not send products back without receiving return instructions.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photographs showing the issue, where available.

After reviewing the situation, we will arrange an appropriate solution, such as a replacement, return, or refund, at no additional return shipping cost to you.

5. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise required by law.

If the return results from our error or a defective product, Fixpenta will cover reasonable return shipping expenses or provide a prepaid return label.

6. Refund Processing

Once your returned item is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to post the refund.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

7. Exchanges

If you need a different product or variation, please contact our customer support team.

Exchanges depend on product availability. If an exchange is unavailable, an eligible return and refund may be arranged.

8. Contact Information

For questions regarding returns, refunds, or order issues, please contact:

Store: Fixpenta
Website: https://fixpenta.com
Email: [email protected]

We are committed to handling eligible return requests fairly and providing clear assistance throughout the process.